Refund and Cancellation Policy
ഉള്ളടക്കം
Last updated: 20 September 2026
All products sold on K-Wire (k-wire.com) are digital files such as ebooks and templates. Because a digital file cannot be returned once it has been delivered, the following policy applies.
1. Cancellations
Orders are fulfilled instantly after successful payment, so an order cannot be cancelled once payment is complete and the download is available.
2. Refunds
We do not offer refunds for change of mind or after a file has been downloaded. We will, however, issue a refund or a replacement in these cases:
- The file is corrupted, cannot be opened, or is materially different from its description, and we are unable to fix it.
- You were charged more than once for the same order.
- You were charged but did not receive access to your download.
3. How to request a refund
Please contact us through the Contact page within 7 days of purchase with your order number, the email used at checkout, and a short description (screenshots help) of the problem. We will review the request and reply within 3 business days.
4. Refund processing
Approved refunds are returned to the original payment method through Razorpay. Depending on your bank or payment provider, the amount typically reaches you within 5 to 7 business days after approval.
5. Failed or pending payments
If money was debited but your order was not confirmed, the amount is normally auto-reversed by the payment provider within 5 to 7 business days. If it is not, contact us with your transaction details.